Payment Policy.
At JP Mathematics, we prioritize safety, convenience, and a seamless payment experience for our clients. Our payment policy ensures that you can focus on your learning while we take care of the rest. By securely storing your credit card information, we make payments effortless, allowing charges to be processed automatically two days after your tutoring session. This approach gives you time to review the session and ensures a smooth, hassle-free billing process.
Payment Options
At JP Mathematics, we offer flexible payment options to suit your tutoring needs. You can choose to "pay as you go," paying for each session individually ($70/hr), or opt for a 10-hour tutoring package ($650), which provides a discounted rate for a block of tutoring sessions. For the 10-hour package, we also offer convenient payment plans, allowing you to spread the cost over multiple instalments, making it easier to manage your budget while still getting the support you need. With these options, you can select the approach that best fits your schedule and financial situation.
Credit Card Information Requirement
All clients are required to provide valid credit card details when joining JP Mathematics. This information will be securely stored for payment processing purposes. We use a secure payment processor to ensure that your credit card details are kept confidential and protected
Payment Processing Schedule
Payments for tutoring sessions will be automatically charged to the provided credit card two days after the session has been completed. This allows you to review the session before payment is finalised. You will receive an email confirmation once the payment has been processed.
Failed Payments
If a payment fails (e.g., due to insufficient funds or an expired card), we will notify you and attempt to reprocess the payment. If the issue is not resolved within five days, a late payment fee of $20 may apply.
Cancellation Fees and Refunds
If you cancel a session with less than 24 hours' notice, the applicable cancellation fee (50% of the session cost) will be charged to your card as per our cancellation policy. Refunds for prepaid sessions or incorrect charges will be processed promptly, typically within 7-10 business days after the refund request is approved.
Dispute Resolution
If you believe there has been an error with a payment or if you would like to discuss a charge, please contact us within seven days of the payment date to resolve the issue.
Updating Payment Information
It is the client’s responsibility to provide up-to-date payment information. If your card details change, please notify us before your next scheduled session to avoid payment interruptions.
By scheduling a session with JP Mathematics, you agree to our payment terms. For any questions or assistance with billing, please reach out to contact@jpmathematics.com.